FAQs

Where do you deliver to?
We currently only deliver to the United Kingdom. All scrunchies are sent via Royal Mail 1st Class.

What should I get sewn onto my scrunchie?
You have 50 characters (including spaces) so the world is your oyster! and that’s only 25 characters. Some good ideas are your name, initials, a favourite quote or saying, a positive affirmation. If you’re really stuck, check out some of our blogs on Personalisation Ideas 

I don’t want a scrunchie but I’d still like to donate. How can I do that?
If you’d rather donate straight to Rethink Mental Illness, that’s great too. You can do that here: https://my.rethink.org/

How does my money get to Rethink Mental Illness?
When you buy a scrunchie, 80% of the proceeds are collected by PayPal Giving Fund who transfer your donation to Rethink Mental Illness.
For more information, see https://www.ebay.co.uk/pages/help/buy/buying-nonprofit.html#buy
The other 20% goes to costs (not including time). As this is based on estimates, any excess profits at the end of each month will be donated separately.  

I’m not happy with my scrunchie. What should I do?
While we’re incredibly sorry to hear that, we’re happy to refund your item. For other returns, as listed on our eBay page, you have 14 days from your delivery date to return your item. Return postage fees are paid for by the customer.

When is *certain fabric* coming back in stock?
We can’t promise which fabrics will and won’t come back into stock after running out, however be sure to follow us on Twitter, Facebook or Instagram to keep up to date with our stock of products. Also, feel free to drop us a message via the Contact page.